A Career at Unity
Latest Vacancies
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Customer Service Team Leader (12 months)
20th Aug, 2026Leeds Media Centre, 21 Savile Mount, LEEDS, LS7 3HZ, £31,201 per annum (12 month contract)As a Customer Services Assistant, you will act as the “voice and face” of Unity Housing and be instrumental in enhancing the customer experience by exceeding customer needs whilst supporting the team to achieve Key Performance Indicators (KPIs).
We put the customer at the heart of everything that we do and take a proactive approach for each customer contact through multi-channel communication. As part of our Customer Service team, you will use your communication skills to help us deliver high-quality customer services.
The right candidates will be highly customer-focused and committed to delivering quality services to our residents and work effectively and proactively with colleagues to give our customers an exceptional customer experience.
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Customer Service Assistant – strictly no agencies
20th Aug, 2026Leeds, ££23,819 - £26,522 per annumWorking Location: Our office is at 113-117 Chapeltown Road, LEEDS, LS7 3HY. You will
be based at the Leeds Media Centre, 21 Savile Mount, LEEDS, LS7 3HZ.
Salary: £23,819 – £26,522 per annum
Hours of Work 35 hours per week, to be worked Monday to Friday
Benefits: 27 days leave plus bank holidays, Occupational Pension Scheme, flexible working and
family friendly policies.
Objectives of the post:
• To support the Housing Operations Directorate and Enterprise Team to deliver an efficient and
effective service.
• To be a strong communicator and accurately record information.
• Be the first point of contact for tenants on all housing matters and tenants of Leeds Media
Centre.
• Undertake all actions to provide a high level of customer satisfaction and take ownership of
enquiries.
Key tasks
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Greet all visitors courteously and with respect.
Ensure that all enquiries in person, over the phone and via email are dealt with
appropriately and in a professional timely manner.
Ensure that the reception area is kept clean, tidy and displays are up to date with the
correct information and the GDPR process is adhered to.
Be the first point of contact for the organisation’s customers, assisting with a range of
enquiries and liaising with other staff members as required and signposting customer
queries appropriately where necessary.
Focus on creating a first-time resolution for the customer ensuring queries are dealt with
where possible at first point of contact, taking ownership to resolve queries effectively.
Take and process rent payments and provide initial advice on rent accounts and arrears
to customers.
Undertake effective administration of the repairs process to include call – handling, email
responses, diagnosing faults, raising jobs, allocating and issuing jobs, managing work
in progress, updating, and completing works on the system in a timely and effective
manner.
Apply sound judgement to resolve all customer queries. Doing so in a timely manner
as well as managing such queries sensitively and effectively through satisfactory
resolution.
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Demonstrating empathy, professionalism and the ability to manage conflict, achieving
a
balance between requirements of customers and internal stakeholders
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Liaise with contractors to assist with appointments and queries about repairs.
Maintain a high standard of health and safety in accordance with current policy and
legal requirements.
Assist the housing, maintenance and letting teams with any administration duties that
may be required.
To follow current reporting procedures in relation to anti-social behavior. Liaise with the
relevant Housing Officer, tenants, and relevant external agencies.
To provide a reception service at the LMC building including greeting visitors and
clients, sign-posting visitors to the correct offices, to deal with the incoming and outgoing
post/ deliveries.
Assist the Enterprise Manager to manage the Leeds Media Centre, in terms of
customer service and maintenance.
Provide all necessary and appropriate administration support, including post and room
bookings
Be positively involved in self-development and participate in training courses.
Be flexible in approaching duties and responsibilities as service needs arise.
Any other appropriate duties required by the role.
Corporate tasks
1. Support Unity’s vision and corporate objectives
2. Contribute to continuously improving levels of customer satisfaction
3. Deliver services that are inclusive and meet the needs of all our tenants
Applying for this job
To arrange an informal discussion about the role, please contact ann.foster@unityha.co.uk
or 07593 561600 in the first instance.
Whilst we are interested in your work history and experience, demonstrating behaviours,
skills, abilities and knowledge and experience can come from a variety of life experiences,
not just paid employment. Please feel free to use examples from all areas of your life that
are relevant to the requirements of the role. We also want you to tell us why you have a
passion for working for Unity and why you are the colleague we need.
To apply, please submit your CV together with a covering letter demonstrating how you
meet the person specification of the role to recruitment@unityha.co.uk.
Be yourself!
Please ensure your application is your own work and genuinely reflects your experience,
achievements and motivations. We are looking to understand you as a candidate, rather than
any content generated by AI tools.
If you are selected for an interview, you will be asked to provide photo identification and
proof of eligibility to work in the UK.
Due to the volume of applications, we reserve the right to withdraw this vacancy at any
time, so please apply as soon as possible.
